Privacy Policy

1. Who We Are

Property Sale Pack is operated by [PLACEHOLDER — RunOps Ltd, company number XXXXXXXX, registered office: XXXXXXXX] ("we", "us", "our"). We are the data controller for personal information collected through this website at propertysalepack.co.uk.

This policy explains what information we collect, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

If you have any questions about this policy or how we handle your data, please use the contact form on our website.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

• Contact form submissions — your name, email address, enquiry type, and any information you include in your message (for example, an agency name if you are enquiring as an estate agent, or an order reference if you are contacting us about a payment or access issue).
• Discount popup email capture — if you enter your email address in the discount popup on our website to receive a promotional code, we store that email address to fulfil the request and, with your consent, to send you occasional marketing communications about Property Sale Pack.
• Purchase information — when you purchase the Property Sale Pack, your payment is processed securely by Stripe. Payment card details are entered directly on Stripe's platform — Property Sale Pack does not receive, process, or store your payment card information. We receive confirmation of a successful payment from Stripe, which we use to grant you access to the Pack.

We do not require you to create an account. We do not ask you to upload property documents. We do not store property documents on our systems.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide the information you have requested.
• Process and fulfil a purchase of the Property Sale Pack, including granting access to the digital product.
• Send you a promotional discount code where you have requested one via the discount popup.
• Send you occasional marketing communications about Property Sale Pack, where you have consented to receive them.

Our lawful basis for processing your personal data is:

• Contract performance — where you have purchased the Pack, processing is necessary to fulfil that transaction.
• Consent — where you have entered your email address in the discount popup and agreed to receive marketing communications.
• Legitimate interests — for general enquiries submitted via our contact form, where responding to questions about our products and services is in our legitimate interests and does not override your rights.

4. Cookies and Analytics

This website uses cookies and similar technologies to support basic functionality and to understand how visitors use the site. Specifically:

• Functional cookies — we use localStorage to store your Pack access status (so you do not need to re-authenticate on each visit) and to record whether you have dismissed or claimed the discount popup (so it does not re-appear unnecessarily). These are essential to the operation of the site and do not require consent under PECR.
• Analytics — if we use analytics tools to understand how visitors use the site, we will only do so with your consent, in accordance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR). A cookie consent mechanism will be displayed where required.

We do not currently use advertising or third-party tracking cookies. If this changes, this policy will be updated.

5. How We Store Your Information

Information submitted through our contact form and discount popup is stored securely on our servers. We retain this data only for as long as is necessary to respond to and manage your enquiry or request, or as required by applicable law.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We will not share your data with any third party except:

• Payment processing — where you purchase the Pack, your payment is processed by Stripe under their own privacy policy (stripe.com/gb/privacy). We share only the information necessary to complete the transaction.
• Where required by law — if required by a court order, regulatory authority, or other legal obligation.

The Recommended Services directory on this website contains links to third-party providers. If you choose to click through to one of those providers, you will be leaving our website and any information you provide to them is governed by their own privacy policy. Property Sale Pack does not share your data with any third-party service provider on your behalf.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data in certain circumstances.
• Object to processing based on legitimate interests.
• Withdraw consent at any time where processing is based on consent (for example, to unsubscribe from marketing communications).
• Restrict processing in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the contact form. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of this website after any changes constitutes your acceptance of the updated policy.